Yesterday, Reed Hastings, the co-founder and CEO of Netflix sent an apology to all those Netflix subscribers that have been pissed off and alienated over the past few months. I actually thought that it would be good but it turned out to be “We screwed up… blah blah blah… pricing structure… blah blah blah… we’re splitting our company… blah blah blah… we really aren’t sorry.” OK. So I paraphrased a bit, but that’s the jist of it. All it seemed to do is make those who chose to keep paying for the service angry and those who left, even more satisfied with their decision to leave.
I thought about posting the whole “apology” but then I found this which sums it up nicely.
Are you still riding the Netflix bandwagon? Will you make the jump to Qwikster?